TERMS AND CONDITIONS
The purchase of any service offered by Keelooma (along with its affiliates, owners, officers, agents and employees) creates a contractual relationship between Keelooma and you the customer/participant in the service provided by Keelooma (for and on behalf of yourself and all other customers/participants for who you are purchasing the service, herein referred to as the "adventurer(s)"," you" or "your"), and represents your acceptance of the terms and conditions of your service set out below in the terms and conditions. Please read the information carefully. In order for your reservation/booking to be completed, you must indicate you accept the Terms and Conditions by checking the appropriate box when paying, for any offline payment, by signing and returning the Keelooma Terms and Conditions sent to you.
We require full payment in order to secure your place on our voyages/island stay. This is because our pick up point, El Nido, has only a limited number of ATM’s so cash can be hard to come by at times. It also means that our adventurers don’t need to carrying excess cash around.
When booking online, you will also receive an email containing the details of your booking as well as your unique order number.
CANCELLATION AND REFUND POLICY
Cancellation fees apply. All requests for cancellation must be received in writing by email to email@example.com and cannot be made over the telephone. Any refund will be made directly to the method of payment you used at the time of booking. Cancellations received 30 days or more prior to departure, are refundable less an administrative fee and any bank charges/fees incurred. If cancellation is received less than 30 days prior to departure, all payments are forfeited. No refund will be made if you do not show up for your scheduled departure.
Keelooma Voyages/island Stay are planned in advance of departure. Occasionally, we have to make changes both before and after bookings have been confirmed. Keelooma reserves the right to change any service prior to departure or after departure without compensation or refund; including changes in accommodation, the boat, and the voyage/island stay itself.
If the voyage/island stay is interrupted, changed, delayed or prevented from proceeding by: act of god; perils of the seas, harbours, or any other navigable waters; act of government or any ruling authority (including coast guard); collision; stranding; fire; faults or errors in navigation or management of the vessel/island camp; fuel shortage; war; hostilities; seizure of vessel/island camp; riots; labour shortages or stoppages; or any other causes beyond Keelooma responsibility or control, Keelooma has the right, in its sole discretion, to terminate the voyage/island stay and land the Adventurer at any port or place where the boat may call at or be. In such event, the booking shall be considered to have been fully performed as if the voyage/island stay were completed and the responsibility of Keelooma shall cease without any liability on the part of Keelooma to refund any part of the booking.
Adventurers have no right to any refund or other compensation in the event of itinerary changes.
CANCELLATION BY KEELOOMA
Keelooma reserves the right to cancel any booking or change any service prior to departure. For any affected Adventurer on any cancelled voyage/island stay, Keelooma will offer the Adventurer an alternative trip to rebook on. If the Adventurer is not able to participate in the alternative trip, Keelooma will refund within 30 days to any Adventurer any payment made to Keelooma without further obligations on our part. Keelooma will not be responsible for the cost of any additional travel arrangement or any other items not purchased through Keelooma.
If you wish to cancel your trip or reduce the number of booked adventures, cancellation fees apply. No refund will be made if you do not show up for your scheduled departure. Adventurer(s) have no right to any refund or other compensation in the event of itinerary changes after departure.
Rebooking to another date is allowable at least 15 days prior to departure, subject to availability and a rebooking fee of PHP 1,000. Rebooking for a number of people less that the original booking will be treated as cancellation.
COMPREHENSIVE TRAVEL INSURANCE
Keelooma highly recommends that you and all members of your party have comprehensive travel insurance coverage. Keelooma requires that you have adequate medical coverage prior to embarkation. The travel insurance policy should also cover trip cancellation insurance, trip delay, interruption or after departure coverage, baggage and repatriation.
LIMITATION OF LIABILITY
Keelooma cannot be held responsible, or in any way liable, for such things as property losses or damages, personal losses, accidents, medical expenses, repatriation expenses, rescue expenses, injuries or death for any reason, whether through activities organised by us or booked through us, or caused to you by third parties connected or not connected to us. We’re not liable for any additional expenses (including but not limited to, visas, accommodation expenses, non-refundable flights or transportation tickets) incurred by an Adventurer whatever may be the reason or circumstances of these expenses.
Keelooma may contract with a network of partners ("third parties") including, but not limited to, van companies, boat companies, tour guides, tour organisers, dive centers, hotels, inns and resorts, to assist in the running of our activities/services. Keelooma, its affiliates, owners, officers, agents, employees, contractors shall not be held liable nor responsible for the acts and omissions of these thirds parties.
You further understand that Keelooma neither owns nor operates such third parties and accordingly, agree to seek remedies directly and only against those third parties and not hold Keelooma responsible for their acts or omissions. In no event will Keelooma be responsible for incidental, consequential or special damage or loss suffered by any person. Keelooma's maximum liability, for any reason whatsoever, will be limited to the amount paid to Keelooma for its services.
Without limitation, Keelooma is not responsible for any negligent acts or omissions of itself or of any persons for whom it would otherwise be responsible, or acts which are beyond its control, including but not limited to acts of God or force majeure, weather emergencies, breakdown, or failure of diving or mechanical equipment, government actions, inclement weather, sickness, attacks by animals, availability of emergency evacuation or medical care or the adequacy of the same, criminal activity of any kind, terrorism, war, civil disturbance, sanitary conditions, quality or sanitation of food, quarantine, customs, regulations, epidemics, strikes, hotel overbooking, safety and/or security standards at hotels, accommodations or otherwise, or for any other reason beyond the control of Keelooma. You understand, agree with, and agree to be legally bound by the terms of the release and waiver of liability set forth herein.
Adventurer(s) using the services of any personal service personnel, if carried on board, or using athletic or recreational equipment, facilities or supplies, does so at the Adventurer’s own risk and expense, without any responsibility of Keelooma.
Last updated: 6 December 2018